TechAI-ILLUSTRATEDAI-ILLUSTRATED · 2023
Editor's Disclaimer
To be very honest — nobody actually said this. AI wrote it in the style of the archive to keep this page from feeling empty while we chase down real quotes. Enjoy the fiction responsibly.
“To be perfectly honest, we stopped reading customer feedback emails around 2019. We just have an intern categorize them by word count now and archive anything over 500 words as 'verbose complainers.' Turns out our NPS score didn't change at all.”
Attributed to
Anonymous SaaS VP of Customer Experience
VP of Customer Experience at a B2B Software Company
AI Honesty92%
Editor's note: Brutally candid admission of institutional apathy toward customer voices, revealing gap between CX rhetoric and practice
Anonymous · one reaction per device
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