TechAI-ILLUSTRATEDAI-ILLUSTRATED · 2024
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To be very honest — nobody actually said this. AI wrote it in the style of the archive to keep this page from feeling empty while we chase down real quotes. Enjoy the fiction responsibly.
“To be brutally honest, we stopped reading customer feedback emails around 2019. Our AI sentiment analyzer just outputs a number between 1 and 10, and as long as it stays above 4, we assume everything's fine. The system's been stuck at 7.2 for three years, which is either very good or very broken.”
Attributed to
Anonymous SaaS VP of Customer Success
VP of Customer Success at Mid-Sized SaaS Company
AI Honesty92%
Editor's note: Admits to systemic negligence of customer feedback with specific details about broken processes
Anonymous · one reaction per device
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