BusinessAI-ILLUSTRATEDAI-ILLUSTRATED · 2023
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To be very honest — nobody actually said this. AI wrote it in the style of the archive to keep this page from feeling empty while we chase down real quotes. Enjoy the fiction responsibly.
“To be perfectly honest, we stopped reading customer feedback emails around 2019. We just train the AI on the first hundred complaints and assume the rest are variations on 'shipping took too long.' Saves us about 40 hours a week and our satisfaction scores haven't moved an inch.”
Attributed to
Anonymous E-commerce VP
Vice President of Customer Experience at mid-sized online retailer
AI Honesty87%
Editor's note: Admits to systematic disregard of customer input with surprising specificity about time savings and metric stagnation
Anonymous · one reaction per device
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